Warehouse Manager

# Warehouse Manager ## Position Summary The Warehouse Manager is responsible for overseeing all aspects of warehouse and distribution operations, including inventory management, shipping and receiving, order fulfillment, team leadership, safety, quality, and cross-functional coordination. This role requires a hands-on, operationally strong leader with experience managing **multiple distribution channels within the retail industry**, including **eCommerce, brick-and-mortar retail, wholesale, and direct-to-consumer/direct selling models**. The Warehouse Manager must understand how warehouse execution impacts customer experience, revenue delivery, retailer requirements, service levels, and brand reputation. The ideal candidate has experience managing across the organization, partnering with Sales, Customer Service, Supply Chain, Finance, Procurement, Operations, and Production. This person must also be comfortable navigating a business environment where the warehouse operation is dependent on or connected to a **separate production plant**, requiring strong communication, coordination, and issue resolution across departments and locations. This leader will drive efficient, safe, accurate, and cost-effective warehouse operations while supporting business growth, service level performance, and revenue execution. ## Essential Duties ### Operational Leadership - Manage daily warehouse operations, including receiving, storage, replenishment, picking, packing, staging, and shipping. - Ensure on-time, accurate order fulfillment across multiple sales and distribution channels, including eCommerce, retail, wholesale, and direct-to-consumer/direct selling. - Balance competing fulfillment priorities based on customer expectations, retailer requirements, production availability, inventory status, and business urgency. - Establish, maintain, and improve standard operating procedures for warehouse and distribution workflows. - Ensure warehouse operations support revenue execution, customer satisfaction, and service-level commitments. - Monitor daily workflow to identify bottlenecks, labor gaps, order delays, and inventory constraints. ### Multi-Channel Distribution Management - Manage fulfillment requirements across multiple retail and customer channels, including brick-and-mortar retail, eCommerce, wholesale, direct selling, and customer-specific orders. - Understand the differences between retail compliance, eCommerce speed and accuracy, direct-to-consumer expectations, and bulk distribution requirements. - Ensure orders are prioritized, packed, labeled, and shipped according to customer, retailer, carrier, and channel-specific requirements. - Partner with Sales, Customer Service, and Operations to support promotions, seasonal volume changes, new product launches, customer orders, and urgent revenue opportunities. - Help resolve order fulfillment challenges related to backorders, shortages, customer changes, production delays, and inventory availability. ### Inventory Management - Maintain accurate inventory levels through cycle counts, reconciliation, and periodic physical inventories. - Partner with Supply Chain, Finance, Production, and Operations teams to manage inventory accuracy and reporting. - Monitor inventory availability across finished goods, raw materials, packaging, and channel-specific demand needs when applicable. - Lead initiatives to reduce obsolete, slow-moving, damaged, and excess inventory. - Investigate and resolve inventory discrepancies, shrinkage, stock movement issues, and system-to-physical variances. - Ensure inventory practices support accurate order fulfillment, financial reporting, and production planning. ### Cross-Functional Collaboration - Partner closely with Operations, Sales, Customer Service, Procurement, Finance, Supply Chain, and Production to align warehouse priorities with business needs. - Coordinate with a separate production plant to understand production schedules, product availability, inventor…