Warehouse Clerk II

**Company Overview:** Knight-Swift Supply Chain (KSSC) is a full-service supply chain and logistics provider (3PL) with a national warehouse presence. KSSC specializes in managed warehousing for all types of industries. From Distribution solutions, eCommerce fulfillment, consolidation services, cross-docking/transloading, our proprietary technology allows us to be efficient and agile in all processes. **Position Summary:** We are seeking a dedicated and organized **Warehouse** **Clerk ll** to join our team. The ideal candidate will excel in effective communication, exhibit strong problem-solving abilities, and demonstrate exceptional organizational skills. This role involves working in a fast-paced environment, often with tight deadlines and frequently changing circumstances. Clerks will be responsible for managing tasks across various departments, establishing and maintaining productive working relationships, and contributing to the overall success of our operations. **Essential Duties and Responsibilities:** - Effective Communication: Proficient in both written and verbal communication, ensuring clear and efficient interaction with team members, clients, and vendors. - Confidence and Judgment: Display confidence, patience, discretion, good judgment, strong decision-making, and problem-solving skills. - Multi-Tasking: Independently manage multiple tasks and projects, adapting to changes in a fast-paced environment with simultaneous deadlines. - Organization: Prioritize workload tasks and maintain attention to detail, ensuring efficient task management. - Relationship Building: Establish and maintain effective working relationships with colleagues, leadership, and external departments. - Task Management: Successfully oversee task completion across various internal and external departments within established timelines. - Vendor Relations: Build and maintain positive working relationships with carriers and vendors. - Team Collaboration: Work collaboratively within a team, sharing updates and ensuring effective communication regarding task assignments and any changes. - Mailbox Management: Monitor and organize team mailbox(es), distributing tasks to the appropriate team members in an orderly fashion. - Report Generation: Produce actionable insights from reports and communicate them promptly to relevant parties. - Claims Handling: File damage claims with customers and adjust inventory as necessary. - Expedited Shipments: Process expedited shipment requests from the Customer Service department. - Customer Communication: Diplomatically communicate relevant information to customers, vendors, suppliers, and drivers. - End of Day Tasks: Perform administrative, clerical, and filing tasks at the end of the day to ensure a well-organized workflow. - Proactively work to assist others in achieving the organization’s objectives. **Required Qualifications:** - High School Diploma or GED - Knowledge of Transportation/Logistics/Distribution Operations - Familiarity with a Warehouse Management System (WMS) - Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint) **Preferred Qualifications:** - Strong customer service skills, both in verbal and written communication - Candidates with a background emphasizing critical thinking and problem-solving - We value candidates who have demonstrated a sense of urgency in previous roles or educational experiences. - Strong educational background or training in report generation and record keeping **Working Conditions / Physical Requirements:** Work is primarily performed in a non-climate-controlled environment with moderate noise levels. Regularly required to sit, stand, and use hands for typing, filing, and other repetitive tasks. Occasionally required to lift or move objects up to 25 pounds. Exposure to moving machinery, forklifts, and other material-handling equipment. Use of personal protective equipment (PPE) as required. Must be able to perform repetitive motions. Work is conducted i…