VP Operations

ABOUT LAWHIVE Our mission is to make the law accessible to everyone. The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionize the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs https://labs.lawhive.co.uk/ is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2025, we secured $60M Series B funding round to facilitate international expansion and to grow our team. We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started. THE ROLE The VP Operations is responsible for driving operational excellence across our portfolio of acquired businesses and partner law firms. Working closely with firm leadership, internal operations teams, Finance, People, and senior leadership, you'll ensure every company in our network is operating as efficiently, consistently, and effectively as possible. This is a highly cross-functional leadership role. You'll identify opportunities to improve performance, standardize operational best practices, and help integrate newly acquired firms into a scalable operating model without losing sight of the unique needs of each business. Success in this role requires equal parts strategic thinking and operational execution. You'll spend as much time building long-term operating frameworks as you will solving immediate operational challenges alongside firm leaders. WHAT YOU'LL DO - Lead operational strategy across our growing portfolio of acquired businesses - Partner directly with firm leadership to improve operational performance, client experience, and business efficiency - Develop and implement standardized operating procedures that can scale across multiple businesses while allowing for appropriate local flexibility - Identify operational bottlenecks and lead initiatives that improve productivity, quality, and profitability - Drive post-acquisition operational integration, ensuring newly acquired firms transition smoothly into our operating model - Establish KPIs and operational reporting that provide visibility into firm and group performance and opportunities for improvement - Work closely with Finance and Strategy on budgeting, forecasting, operational planning, and business performance reviews - Partner with People and HR leadership to ensure organizational design, workforce planning, and people processes support operational excellence - Collaborate with our Product and Engineering teams to implement new systems, workflows, and AI-enabled processes across the network - Support change management initiatives, helping leaders successfully adopt new ways of working - Build strong relationships with partners and senior leaders across our partner law firms, acting as a trusted advisor on operational matters - Foster a culture of continuous improvement, accountability, and data-driven decision-making WHAT YOU'LL BRING - 10+ years of operations experience within professional services, legal, consulting, financial services, healthcare, or another complex, multi-site, portfolio environment - Experience leading operations across multiple business units, regions, or acquired companies - Demonstrated success implementing scalable operating models in high-growth organizations - Strong commercial acumen with the ability to balance operational improvements alongside financial outcomes - Exceptional stakeholder management skills, with experience influencing senior executives and business owners - Experience working closely with…