VP of Payments

**ABOUT US:** Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 150 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans. At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way. **ABOUT YOU:** You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work. Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too. **VISIT:** - okcu.org - facebook.com/OklahomasCU - instagram.com/oklahomascreditunion - linkedin.com/company/oklahomascu - twitter.com/OklahomasCU - youtube.com/user/MyOECU **This position is located at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.** **ESSENTIAL FUNCTIONS:** - Provide excellent member services and contribute to team efforts. - Foster trust, cooperation, and good morale within the team and across departments. - Assist with escalated member service issues and ensure high-quality service. - Develop, recommend, and implement policies and programs that ensure organizational compliance while maximizing member experience and risk mitigation. - Build staff capability within the department to ensure key performance targets are met whilst continually maintaining employee engagement, risk, quality, regulatory and procedural standards. - Collaborate across multiple departments (Information Technology, Marketing, Digital, Compliance, and Accounting) to optimize payment systems by improving member experience, controlling fraud, and ensuring efficiency. - Responsible for developing strategies that incorporate new technologies (i.e. Real Time Payments) and increase payment channel adoption across the credit union. - Oversees vendor relationships associated with all Payments in the credit union. - Responsible for oversight of all day-to-day activities relating to debit and credit card operations. - Oversees strategies and processes for all digital payment vendors, credit and debit card portfolios, and ATM network including but not limited to TransFund, Velera, VISA, MasterCard, Zelle, iPay, Q2, etc. - Periodically conducts benchmarking of key performance metrics for payment operations to articulate improvement areas and drive efficiency within the department. - Responsible for managing the credit union’s debit/credit card rewards points program. - Oversees the dispute/chargeback process associated with all member transaction disputes. - Develops and implements strategies and procedures for identifying and blocking fraudulent transactions. - Analyzes trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure. - Implement and monitor policies and procedures for risk management and loss prevention. - Ensures all mission-critical payment processing tasks are completed daily, including mobile deposit, check, ACH, and bill payer processing. - Provides day-to-day management and support for P2P, RTP, and Digital Banking/External Transfer transactions - Recommends enhancements for product/technology to improve performance and profitability. - Maintains active knowledge around regulatory issues, impacting the payme…