VP of IT

Job Title: VP, Information Technology Department: IT Reports to: Chief Financial Officer FLSA Status: Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work. Position Summary: Serves as a strategic and operational leader responsible for advancing Goodwill Houston’s technology vision. Provide executive oversight of all IT functions, ensuring the organization’s IT infrastructure, systems, data, and digital capabilities enable efficient service delivery in retail operations. The VP of IT partners closely with executive leadership to align technology strategies with organizational priorities, driving innovation, scalability, and operational excellence across a complex, multi-site enterprise. This leader is responsible for developing and executing a comprehensive IT roadmap that enhances business performance, improves the client and associate experience, and ensures data-driven decision making. As a member of the enterprise senior leadership team, the VP fosters cross-functional collaboration, builds strong relationships with internal stakeholders, and manages external vendor partnerships. The role focuses on developing a high-performing IT team, cultivating a culture of innovation, accountability, and continuous improvement. The ideal candidate is an experienced technology executive with deep experience in leading IT within multi-location organizations, preferably with retail, logistics, supply chain or production environments. This leader combines strong business acumen with technical expertise and demonstrates the ability to translate organizational needs into scalable technology solutions that advance Goodwill Houston’s mission and impact. Essential Duties & Responsibilities: Strategic Leadership Develop and execute a comprehensive multi-year IT strategy aligned with Goodwill Houston’s growth priorities, and operational objectives. Ensure technology systems and infrastructure support company growth, acquisitions, geographic expansion, and integration of new business operations. Serve as the senior technology advisor to executive leadership on emerging technologies, risks, and opportunities. Lead digital transformation initiatives to modernize systems, processes, and service delivery. Technology & Operations Management Oversee all IT functions including infrastructure, networking, cloud platforms, telecommunications, cyber security, data management, and all business applications. Ensure reliability, performance, and scalability of enterprise systems, including POS, ERP, CRM, and utilization and application of AI technologies and enhanced PowerBI reporting. Evaluate, recommend, and implement technology solutions that improve efficiency, productivity, customer experience, profitability, reporting and scalability. Lead enterprise system implementations, integrations, upgrades, migrations and technology modernization initiatives across multiple business units and locations. Establish and monitor service levels to ensure high-quality IT service delivery across all functions. Cybersecurity & Risk Management Develop and maintain a comprehensive cybersecurity program to protect organizational data and system, including risk management, incident response, disaster recovery, business continuity planning, access controls and security awareness initiatives. Ensure compliance with regulatory, legal and donor requirements. Data & Analytics Lead enterprise data strategy, including governance, quality, and accessibility. Enable reporting and analytics capabilities to support performance management and strategic decisi…