VP, Enterprise Partnerships

**The Position:** VaxCare is seeking a Vice President (VP) of Enterprise Partnerships to lead our Enterprise Partner (Customer) Success organization and own strategic relationships across the top 100 national and regional health systems. This leader is responsible for the success, retention, and expansion of VaxCare’s most complex and high-value Partners (customers), while owning and managing key channel and GPO relationships to maximize our position in the industry with key customers and organizations. The VP partners with other key stakeholders including executive leadership to shape enterprise partner engagement, influence product and go-to-market strategy, and position VaxCare as a long-term partner within the health system market. **Essential Responsibilities:** Lead & Develop Enterprise Partner Success Strategy - Own enterprise Customer Success strategy for top health system Partners - Define segmentation, coverage, and scalable engagement model - Standardize success plans, cadences, and performance management Own Enterprise Partner Performance - Own retention, NPS, adoption, and expansion outcomes - Drive measurable improvements in utilization and value realization - Identify expansion within existing health systems in partnership with Sales Engage Executive-Level Stakeholders - Build C-suite relationships across Partner organizations - Serve as executive sponsor; lead Executive Business Reviews - Position VaxCare across clinical, operational, and financial priorities Own Channel & GPO Relationship Management - Own strategic relationships with GPO and channel partners - Expand value of existing relationships via joint planning and execution - Align with Sales/Marketing to drive Partner adoption, retention, and expansion Lead & Scale Team - Lead Enterprise CS leaders and Partner Success Managers - Set performance expectations, rhythms, and coaching frameworks - Build culture of accountability and ownership Cross-Functional Leadership - Partner with Sales, Product, Operations, and Finance - Translate Partner needs into product and operational priorities - Ensure seamless experience from post-sale through lifecycle Strengthen Enterprise Outcomes - Drive long-term retention and growth across Top 100 portfolio - Represent VaxCare in executive Partner engagements and forums **Required Experience & Qualifications:** Required Experience: - 10–15+ years in progressive customer success or account management roles (healthcare preferred) - Proven success with large, complex health system relationships - Experience leading and scaling Customer Success or Account management teams Preferred Background - Experience with health systems/IDNs or large provider networks - Familiarity with clinical workflows or healthcare services - Experience managing GPO or channel partner relationships Leadership Profile - Strategic thinker with strong execution discipline - Operator who builds scalable systems and processes - Executive presence with senior healthcare leaders - Cross-functional leader - Data-driven decision maker