VP, Enterprise Client Success

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array’s most strategic and high-value accounts. This role owns the strategy, execution, and performance of enterprise client relationships, with a focus on retention, expansion, and measurable client impact. The VP serves as a senior partner to key customers while building the systems, talent, and cross-functional alignment required to drive durable growth across the portfolio. You will: Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions Establish feedback loops that translate client insights into product and business improvements Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought. You have: 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations Deep experience driving revenue growth through expansion strategies and long-term relationship management Operational rigor with the ability to implement scalable processes, metrics, and forecasting models Strong business judgment and ability to connect client needs to product and commercial strategy Experience in financial services, fintech, or credit-related industries preferred Entrepreneurial mindset with a bias toward ownership and accountability A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay transparency: $200,000 + for base salary, depen…