VP Customer Operations

Insify is looking for a sharp, execution-obsessed, and commercially minded VP Customer Operations to join our team. In this high-visibility role, you will own every customer touchpoint across Insify's markets and lead our AI transformation in operations. If you are a leader who thinks at the level of the business, not just the function, we want to meet you. As VP Customer Operations, you will sit at the centre of Insify's most important shift: transitioning from human-led support to AI-first customer interactions, without sacrificing the quality and trust our customers expect. Your mission is to make Insify's operational model scalable across Europe, using AI as your primary lever. About Insify We are a high-growth scale-up backed by €43M in total funding from world-class investors like Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. While we started our journey five years ago in the Netherlands, we have since expanded into France and Germany, and we’re just getting started. Our mission is to dominate the European market and become a global leader in AI-powered SME insurance. We aren't just building a company; we’re leading a revolution. Our culture is intense, high-stakes, and mission-driven. We hire smart, ambitious "owners" who possess a relentless drive to win. This is an environment for those who thrive on challenges, value intellectual honesty, and share our mindset of becoming a global category leader. Our founding team consists of seasoned entrepreneurs who have previously built iconic businesses like HelloFresh, Bloomon, and SumUp. We combine that deep fintech and e-commerce expertise with cutting-edge AI to stay ahead of the curve. Your mission Customer Operations in insurance is entering a new paradigm, and Insify, despite being an insurtech, is no exception.Historically, our customers have faced two challenges: a lack of digital product availability, and difficulty understanding what they actually need (which has meant relying on human advisors). Insify is leveraging AI to revolutionize the second half of that equation, along with every customer interaction that flows from it.As VP Customer Operations, you own every touchpoint every single step in the customer journey, from pre-purchase questions about coverage to everything that happens once they're insured. That puts you at the center of Insify's AI transformation. You'll: Ensure our team of insurance and support experts continues to deliver a top-notch experience to customers and prospects Transition support to be handled by AI (SmartGuide), while improving quality and customer satisfaction Roll out AI automation with a seamless multi-channel approach: website (SmartGuide), WhatsApp, email, and eventually voice and video With a number of new markets launching over the next 12 to 18 months, you're in the driver's seat for delivering AI-enabled operational scalability as Insify expands across Europe.You have a MT seat as a full co-owner of Insify's strategic direction. This is a role for someone who thinks at the level of the business, not just the function.