Volunteer Program Coordinator

## Overview **OAKLAND MUSEUM OF CALIFORNIA (OMCA) MISSION** We inspire understanding and empathy with stories and experiences of California’s art, history, and natural environment to build more equitable and connected communities. **OAKLAND MUSEUM OF CALIFORNIA (OMCA) VISION** We envision a just and vibrant future where our communities value and honor one another and the world around us. **POSITION SUMMARY** The Volunteer Program Coordinator assists with the effective management and coordination of a large volunteer program involving more than 600 volunteers in delivering high quality tours and outreach activities to the public, school groups, adults, students of all ages, families, and a range of community groups. The Coordinator provides administrative support and facilitation of activities for the ongoing operation of recruiting and sustaining a broad range of organizational volunteers, including scheduling and facilitating training sessions, and a variety of efforts for engaging volunteers at the Museum. This position is exclusively represented and is covered by a collective bargaining agreement between OMCA and the OMCA Workers United, AFSCME Local 4510 (AFL-CIO). ## Responsibilities **ESSENTIAL DUTIES AND RESPONSIBILITIES** The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons. **INSTITUTIONAL RESPONSIBILITIES** - Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future - Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement - Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives - Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement - All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role. **POSITION DUTIES AND RESPONSIBILITIES** **Volunteer Support** - Maintain schedule of Volunteers within scheduling database and ensure adequate Volunteer coverage of all shifts, while working cross collaboratively with multiple departments. - Assist with the production of school programs online information, Docent annual roster, volunteer communications and training materials - Serve as administrative support for volunteers with scheduling, technology questions, volunteer appreciation and general information; create a positive and supportive atmosphere for all volunteers - Create signage for public tours and other activities - Partner with staff to identify potential volunteers for special project requests from database **Docent Support** - Maintain schedule of docents within scheduling databases and ensure adequate docent coverage of all tours including working closely with Visitor Services team to fulfill private tour requests - Provide support for volunteer recruitment, onboarding and training, including working closely with Visitor Services to provide quarterly volunteer information sessions **Project Management and Administration** - Calculate monthly and year end volunteer statistics from databases, participate in survey administration - Maintain database reports, layouts and implement other database changes as needed - Schedule rooms for volunteer trainings and events, submit required forms and attend monthly calendar meetings - Assist museum visitors, potential visitors, school groups, and adult groups by responding to in-person, telephone, and email inquiries - Respond to inquiries for volunteer opportunities and maintain database of potential volunteers ## Qualifications **EXPERIENCE** - Ability…