Vocational Services Coordinator

**Vocational Services Coordinator – Northern Arizona** **Job Summary** The Vocational Services Coordinator is responsible for overseeing the delivery of Vocational Rehabilitation (VR) services throughout the Northern Arizona territory while serving as the primary point of contact for Vocational Rehabilitation Counselors, providers, clients, and community partners. This position ensures services are delivered efficiently, authorizations are received and assigned timely, providers remain compliant with contract requirements, and clients receive high-quality services that lead to successful employment outcomes. The coordinator manages the full lifecycle of service delivery from referral through case closure, including conducting client intakes, assigning providers, monitoring service progress, reviewing documentation for compliance, resolving concerns, assisting with billing and authorizations, supporting provider recruitment and onboarding, and building relationships with VR Counselors and community partners. This position also plays a key role in territory growth by identifying new providers, developing Work Adjustment Training (WAT) sites, supporting outreach efforts, and ensuring excellent customer service throughout the Northern Arizona region. This position is based out of Odyssey Services Corp.'s Flagstaff office and requires regular travel throughout Northern Arizona. **Supervisory Responsibilities** - No direct supervisory responsibilities. - Provides guidance, coaching, training, and operational support to contracted vocational service providers. **Essential Job Functions** **Territory Management** - Serve as the primary coordinator for the Northern Arizona territory. - Develop and maintain strong working relationships with Arizona Vocational Rehabilitation (VR) Counselors, Knowledge Services staff, community agencies, employers, schools, and referral partners. - Monitor territory performance, provider capacity, service delivery, and referral trends. - Identify service gaps and implement strategies to ensure adequate provider coverage throughout the territory. - Participate in internal leadership meetings and territory planning. **Client Coordination** - Receive and respond to referrals in a timely manner. - Contact clients to schedule and complete initial intake appointments. - Review referral information and determine appropriate provider assignments. - Match clients with qualified providers based on location, availability, experience, language, and service needs. - Maintain regular communication with clients throughout service delivery. - Conduct client satisfaction calls to ensure quality services are being provided. - Address client concerns and coordinate resolutions with providers and VR Counselors. - Coordinate provider changes when necessary. - Monitor client progress and follow up on inactive or stalled cases. - Assist with obtaining additional authorizations when needed. - Process successful and unsuccessful case closures. **Provider Coordination** - Recruit and onboard new vocational service providers throughout Northern Arizona. - Complete provider orientation and Resource Guide training. - Ensure all onboarding documentation and compliance requirements are completed before services begin. - Maintain regular communication with providers regarding client needs, documentation, billing deadlines, policy updates, and contract changes. - Conduct routine provider check-ins. - Monitor provider workloads and redistribute referrals as needed. - Assist providers with scheduling, documentation questions, billing concerns, authorization issues, and service planning. - Coordinate substitute coverage when providers are unavailable. - Identify training needs and provide coaching to improve compliance and service quality. **Compliance & Quality Assurance** - Review provider monthly reports for accuracy, completeness, and compliance before billing deadlines. - Ensure documentation meets Arizona VR and Odyssey contract requ…