Visitor Services Representative I

**About Mass Audubon** Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at [massaudubon.org](http://www.massaudubon.org/). **About This Position**We are seeking a Visitor Services Representative to work on a per diem basis at Arcadia Wildlife Sanctuary in Easthampton, MA. This position performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission. *Application Instructions*Please submit a resume and cover letter with your ADP application. **Responsibilities** - Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general - Answer phone calls, monitor voice mail, and provide information, guidance and direction - Assist with program registrations - Update visitor signage, brochures and bulletin board information - Understand and promote membership opportunities - Use a cash register and credit card machine for sales and admissions - Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures - Handle opening and closing procedures including end-of-day register sales tallying - Work cooperatively with volunteers - Work with Property staff to monitor trail and parking lot conditions - Attend meetings and trainings when requested - Assist in cleaning and sanitation - Periodically may be asked to work from greeting table outdoors during special events, etc. - Assist as needed during peak periods such as holiday weekends or special events - Monitor visitor areas at Arcadia Wildlife Sanctuary **Qualifications**At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications: *Must Haves* - At least 18 years of age - Excellent people skills and enthusiasm for a team working environment - Reliable and available to work summer weekends - Organized with strong written and verbal communication skills - Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services - Office skills including computer, copier, scanning, and phone system - Experience with varied computer software programs (Office 365, Outlook, Word, Excel) - A demonstrated abil…