Visitor Experience Associate

Role: Visitor Experience Associate Reports To: Visitor Experience Supervisor FLSA: Part-time Hourly, Non-Exempt (up to 29 hours per week). Saturday and Sunday required/some evenings) Location: On-site, New Canaan, Connecticut Grace Farms in New Canaan, CT is seeking personable, kind and articulate individuals to join our **Visitor Experience team**. This part-time position is an excellent opportunity for college students, recent graduates, and individuals re-entering the workforce at any stage in life who are looking for meaningful work in a welcoming, beautiful and mission-driven environment, surrounded by 80 acres of preserved nature. As a Visitor Experience Associate, you will be the first point of contact for our guests – providing warm greetings, assisting with wayfinding, sharing information about our programs and ensuring each visitor enjoys a meaningful, enjoyable, and memorable experience while on site. With flexible scheduling, competitive wages, professional development opportunities and the chance to work in one of Connecticut's most inspiring cultural and community spaces, this role offers more than just a job – it provides a place to grow, connect and contribute. Duties: - Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment where visitors receive prompt, efficient and pleasant attention whether it be in person, on the phone or via e-mail. - Efficiently and effectively processes all visitors and members using the appropriate technology at the particular station or event they are assigned which may involve credit card and member card processing. Requests appropriate ID as necessary to ensure the integrity, safety and security of the visitor's credit card and membership. Follows all established GFF financial/credit card policies and protocols with accuracy, integrity and honesty. - Anticipates and responds to visitor needs by providing accurate and helpful information about Grace Farms and all its offerings. Provides suggestions for personalized visit itineraries based on the visitors' needs, interests, time, and other visitors attending with them (family, children, adults). - Promotes and educates visitors to the benefits of membership and processes membership applications including upgrades and renewals. - Solicits and records visitor feedback, suggestions, complaints and compliments about their experiences at GFF and make the supervisory team aware of such feedback for use in continuous improvement and quality control initiatives and efforts. Alerts supervisory staff to potential issues, problems and possibilities in a timely manner. - Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives by active participation in training, staying abreast of news, events, and programs through team meetings, verbal, written and electronic communications, asking questions of staff and supervisors, and observing on-site activities. - Follows all safety protocols when greeting and processing visitors, guests, staff and members at the Welcome Kiosk upon arrival. Provides helpful and friendly guidance and direction to each arriving guest and member to start their visit to GFF in an exceptional manner. - Using best judgement, respond to visitor situations, calling upon supervisory and safety staff as needed in a timely, calm and clear manner. - Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities to extend hospitality to guests at public and private events at Grace Farms including, but not limited to: greeting, registration check-in, wayfinding, and providing necessary information to guests to ensure a welcoming and meaningful event and experience for all. - Always maintains a positive and professional image, reflecting pride in the position and enthusiasm for the Foundation. - Constantly contributes positively and enthusiastically as part of a team-oriented department…