Virtual Service Representative

Inizio Engage has a long-standing partnership with a leading biotechnology company supporting an innovative migraine treatment portfolio across commercial and patient engagement initiatives.We are seeking performance-driven, collaborative professionals who excel in virtual customer engagement and field support. This role plays a critical part in reinforcing brand strategy, supporting access initiatives, and enhancing connectivity between healthcare providers and field teams.This is your opportunity to join Inizio Engage and support a top biotechnology company advancing care for patients living with migraine.**Why You’ll Love Working Here**We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: - Competitive pay that recognizes your experience, expertise, and impact - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave - Company-paid holidays so you can rest, recharge, and focus on what matters most - Recognition programs, contests, and awards that celebrate your contributions - Continuous growth opportunities through learning, leadership development, and career advancement support - A collaborative culture where your ideas are valued and your work makes a difference We’re also proud to be recognized for creating an exceptional employee experience: - Best Place to Work in BioPharma — 2022, 2023, 2025 - Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732 **What will you be doing?** - Support field teams in executing approved commercial strategies and campaign initiatives. - Engage healthcare professionals via phone and virtual platforms to reinforce product access pathways and specialty pharmacy distribution processes. - Assist with transition initiatives from retail to specialty pharmacy partners to improve product acquisition within healthcare settings. - Serve as a consistent virtual presence that builds rapport, strengthens relationships, and expands connectivity across stakeholders. - Leverage customer networks, digital tools, and CRM platforms to enhance reach and engagement. - Accurately document interactions, insights, and follow-up actions in accordance with client policies and compliance standards. - Maintain productivity metrics aligned with program objectives. - Demonstrate thorough knowledge of the migraine product portfolio, access landscape, and approved promotional materials. - Successfully complete all required product and compliance training (self-study, testing, virtual and/or in-person training). - Collaborate closely with Virtual Sales Managers, Field Regional Sales Managers, and Field counterparts to ensure aligned execution. - Support the execution of commercial strategies in compliance with FDA regulations, Federal Healthcare Program requirements, and client policies. **What do you need for this position?** - Bachelor’s degree or equivalent experience - 2+ years of pharmaceutical or B2B sales experience - Previous virtual/contact center sales experience required - Strong technical acumen - Strong work ethic and ability to build rapport quickly - Positive attitude and adaptability - Open to and actively solicits feedback for professional growth The base pay range for this position is $42K – $78K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.**About Inizio Engage**Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they e…