Virtual Parking Enforcement Officer/PEO (bilingual)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together BENEFITS AND COMPENSATION: Benefits: Computer equipment provided. No sales or solicitation. 37.5 hours per week, Monday to Friday. Dynamic work environment and great team. Paid training. Quick onboarding. Compensation: Starting salary: $22-$24 per hour (CAD) Two paid sick days (after 3 months of employment). Two weeks of vacation. RRSP program (available after 6 months of employment). Paid holidays. Group insurance (available after 3 months). PRIMARY DUTIES: The Parking Enforcement Office is a role responsible for parking enforcement throughout Canada. HIERARCHY: The Parking Enforcement Officer reports directly to the BPO Team Lead who reports to the BPO Senior Manager who reports to the Customer Success Director who reports to the Executive Vice President CX Practice who reports to the Executive Vice President of Professional and Field Services division who reports to the Chief Executive Officer . PRIMARY TASKS AND RESPONSIBILITIES: Analyze and approve electronic parking violations already submitted by customer service agents (CSRs), including entry, violation and exit time stamps, as well as vehicle photo streams and other relevant information. Verify and gather information on the owner of the offending vehicle. Document and enter information on the owners of offending vehicles in databases or other appropriate tools. Layout, printing and enveloping of validated infringements and all other steps to prepare documents for mailing. Navigate through multiple municipal databases simultaneously Assist and carry out special projects at the request of a direct supervisor or team leader Assists with hardware asset management, when applicable. Process hardware shipping and receiving, when applicable Other duties as assigned. COMPENTENCIES: Strong, clear and effective English & French written and verbal communication skills Attention to detail and accuracy. Demonstrated record of providing strong customer service in a multi-tasking environment. Exceptional time management and multitasking abilities. Remaining positive and persistent in the face of challenges. Ability to cope with stressful situations and maintain a calm and professional demeanor Good organizational skills Ability to adapt to evolving environments Ability to work in a team. Flexible, reliable and trustworthy. Time management skills to multitask and adhere to SLAs. Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently. Good problem-solving skills Basic proficiency of operating systems and infrastructure, networking basics, software, and applications. Ability to quickly learn new technologies Ability to lift and move boxes and materials weighing up to 50 pounds REQUIRED EDUCATION & EXPERIENCE: High school diploma or equivalent Genesys Contact Center Platform, preferred Customer Service: 1 year (mandatory) User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools TECHNICAL REQUIREMENTS: Genesys Contact Center, preferred Salesforce (preferred) or other relevant CRM or Ticketing software Microsoft Products and Op…