Virtual Medical Receptionist Medical Administrative Assistant (English&Spanish)

We are seeking an experienced and highly professional **Virtual Medical Receptionist / Medical Administrative Assistant** to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice. This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on outstanding English communication skills, clear pronunciation, and a polished, professional phone presence. The ideal candidate has previous experience supporting a U.S. medical practice, preferably within Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or other musculoskeletal specialties. Experience with **eClinicalWorks (eCW)** is strongly preferred, along with familiarity with **Workers' Compensation (Work Comp)** and **Personal Injury Protection (PIP)** cases. ### Ideal Candidate We're looking for someone who: - Speaks English fluently with excellent pronunciation and minimal to no noticeable accent. - Is confident, personable, and professional on the phone. - Builds trust quickly with patients and provides exceptional customer service. - Understands the workflow of specialty medical practices. - Is organized, proactive, and detail-oriented. - Works well independently while collaborating effectively with a remote team. - Maintains a positive, solution-focused attitude in a fast-paced environment. - Minimum **2 years** of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role. - Experience supporting a U.S.-based medical practice. - Excellent spoken English with clear pronunciation and a professional phone presence. - Strong customer service and interpersonal communication skills. - Experience managing high-volume inbound and outbound patient calls. - Excellent organizational, multitasking, and time management abilities. - Ability to work independently in a remote environment. - Strong attention to detail and commitment to providing an outstanding patient experience. **Key Responsibilities:** - Schedule new patient consultations and follow-up appointments. - Confirm, reschedule, and cancel appointments as needed. - Serve as the primary point of contact for patients via inbound and outbound phone calls. - Deliver exceptional customer service with professionalism, empathy, and confidence. - Assist patients with registration and appointment preparation. - Update patient demographics and documentation within eClinicalWorks (eCW). - Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients. - Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate. **Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.**