Virtual Medical Receptionist / Medical Administrative Assistant (Bilingual)

We are seeking a reliable and detail-oriented **Virtual Medical Receptionist / Medical Administrative Assistant** to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office. The successful candidate will be responsible for managing patient communications, scheduling appointments, verifying insurance, maintaining accurate patient records, and providing general administrative support. Experience with **Prompt EMR** is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply. **The ideal candidate is:** - Bilingual in English and Spanish. - Professional, friendly, and patient-focused. - Organized and able to multitask in a fast-paced environment. - Comfortable handling a high volume of patient interactions. - Detail-oriented with strong administrative skills. - A proactive team player who can work independently while supporting a remote healthcare team. ### Why Join Us? You'll become an integral part of a growing healthcare team where your communication skills, organizational abilities, and commitment to exceptional patient care will make a meaningful impact every day. - Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role. - Experience supporting a U.S.-based medical practice. - Fluent in both English and Spanish (spoken and written). - Strong verbal and written communication skills. - Experience handling inbound and outbound patient calls. - Experience with appointment scheduling and calendar management. - Insurance verification experience. - Basic knowledge of prior authorization processes. - Strong organizational skills and attention to detail. - Ability to work independently in a remote environment. ### Key Responsibilities ### Patient Communication - Answer high-volume inbound and outbound patient calls professionally and courteously. - Respond to patient inquiries and provide outstanding customer service. - Relay messages accurately to providers and office staff. - Maintain professional and compassionate communication with patients at all times. ### Appointment Scheduling & Calendar Management - Schedule new and follow-up patient appointments. - Confirm, reschedule, and cancel appointments as needed. - Manage provider calendars efficiently to optimize scheduling. - Send appointment reminders and communicate scheduling updates. ### Insurance Verification - Verify patient insurance eligibility and benefits prior to appointments. - Confirm coverage information and document findings accurately. - Communicate insurance-related information to patients when appropriate. ### Prior Authorizations - Assist with prior authorization requests as needed. - Follow up with insurance companies regarding authorization status. - Maintain accurate documentation of authorization activities. ### EMR & Administrative Support - Enter and update patient information within the electronic medical record system. - Maintain accurate patient documentation and communication notes. - Assist with general front office administrative duties. - Support providers and the administrative team to ensure efficient daily operations. **Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.**