Virtual Medical Receptionist / Medical Administrative Assistant (Bilingual)

Sharp Medical Group is seeking a highly organized, customer-focused **Virtual Medical Receptionist / Medical Administrative Assistant** to join our growing healthcare team. As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish. Experience with **AccidentMate / OrganizedMED** is a plus but not required. ### Ideal Candidate We're looking for someone who: - Thrives in a fast-paced healthcare environment. - Can confidently manage multiple incoming phone lines simultaneously. - Is highly organized and detail-oriented. - Provides outstanding customer service. - Communicates clearly and professionally in both English and Spanish. - Works independently with minimal supervision. - Remains calm under pressure and adapts quickly to changing priorities. - Is dependable, proactive, and accountable. ### Technical Requirements - Reliable high-speed internet connection. - Quiet, professional home office. - Computer capable of supporting remote healthcare applications. - USB headset with noise cancellation. ### Why Join Sharp Medical Group? - Fully remote position. - Full-time, stable schedule. - Opportunity to work with a well-established multi-provider medical practice. - Collaborative and supportive team environment. - Meaningful role helping patients receive quality healthcare services. If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you. ### What You'll Do ### Phone & Patient Support - Answer and manage a high-volume multi-line VOIP phone system. - Professionally greet patients and callers. - Route calls accurately to the appropriate department. - Take detailed messages and ensure timely delivery. - Handle patient inquiries with professionalism, empathy, and efficiency. - Maintain excellent customer service during every interaction. ### Appointment Management - Confirm upcoming patient appointments. - Process cancellations and rescheduling requests. - Update provider schedules within the EMR. - Ensure patients receive appointment reminders and instructions. ### Administrative Support - Maintain accurate patient records within the EMR. - Document patient communications. - Support daily administrative workflows. - Assist providers and office staff with general administrative tasks. ### Patient Communication - Communicate fluently in both English and Spanish. - Answer general patient questions and direct inquiries appropriately. - Deliver a professional, courteous, and compassionate patient experience. ### Required Qualifications - Minimum **2 years** of experience as a: - Medical Receptionist - Medical Administrative Assistant - Front Desk Coordinator - Medical Scheduler - Bilingual English & Spanish (Required) - Experience working with a multi-line phone system. - Strong customer service and communication skills. - Professional phone etiquette. - Excellent organizational and multitasking abilities. - High attention to detail. - Ability to work independently in a remote environment. ### Preferred Qualifications - Experience using **AccidentMate** or **OrganizedMED**. - Experience supporting a multi-provider or enterprise medical practice. - Medical scheduling and appointment confirmation experience. - Patient intake and registration. - Insurance verification experience. - Experience working in high-volume healthcare call environments. - Clear, professional, and patient phone presence. **Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone…