Virtual Fencing Specialist

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role As a Virtual Fencing Specialist, you'll own virtual fencing as a domain within Tier 3, sitting as the escalation layer between Tier 2 and Guidance Ops. In practice, that means solving the issues Tier 2 can't crack themselves, and escalating to Guidance Ops only what genuinely needs their expertise. Your job is to own the quality of Tier 2's work within virtual fencing, make sure what reaches Guidance Ops is genuinely something only they can solve, well diagnosed and well evidenced, and enable Tier 2 to resolve more virtual fencing issues on their own over time. Day to day, you'll dig into animal behaviour data to work out exactly what a cow did and why. You'll learn how farm systems actually work, so the advice you're giving farmers and Tier 2 is grounded in how a real farm runs, not just what the data says in isolation. You'll get close enough to the product that you can tell the difference between a training issue, a set up issue, and when something's genuinely wrong, and you'll know which of those is worth Guidance Ops' time and which isn't. Some of this you'll solve from your desk, and some of it you'll solve standing in a paddock. When an issue needs eyes on the ground, you'll get out on farm to see it firsthand rather than relying on secondhand descriptions. You'll own working across our Customer Experience and Customer teams as the expert in this space. You're not just a pass-through. You pick up and solve the most complex virtual fencing issues yourself, working directly alongside Guidance Ops, so the two of you are jointly closing out the hardest cases rather than you simply routing them on. WHAT YOUR DAY COULD LOOK LIKE - Own Tier 2 quality in your domain: be accountable for how well Tier 2 handles virtual fencing issues, stepping in on quality gaps and raising the bar on diagnosis before things reach you. - Own the escalation layer: be the checkpoint between Tier 2 and Guidance Ops, making sure only genuinely complex virtual fencing issues get through, and that they arrive well diagnosed. - Solve the hardest cases: work directly with Guidance Ops on the most complex virtual fencing problems, picking up real ownership of the fix, not just the handover. - Get out on farm: head out…