Virtual Assistant - Technical Operations

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in **technical operations** to join our client's Chief Information Officer (CIO). In this role, you will be responsible for performing various tasks, including: - Provide direct administrative and technical support to the CIO; - Manage product imports, updates, and data maintenance within Acumatica ERP; - Support Shopify store management, including product updates and basic website maintenance; - Monitor software updates, integrations, and overall system performance; - Troubleshoot basic technical issues and coordinate with software vendors when needed; - Maintain technical documentation, SOPs, and internal process documentation; - Organize data, create reports, and analyze information using Excel or Google Sheets; - Manage calendars, administrative tasks, and project coordination; - Support ongoing automation and system improvement initiatives; - Previous experience in a technical support, technical virtual assistant, operations support, or similar role; - Experience working with **Acumatica ERP** (or another ERP platform) and **Shopify**; - Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis; - Strong technical aptitude and the ability to learn new systems quickly; - Excellent problem-solving and troubleshooting skills; - Experience coordinating with software vendors or third-party support teams; - Strong organizational skills with exceptional attention to detail; - Ability to create and maintain clear documentation and SOPs; - Strong written and verbal English communication skills; - Ability to work independently and proactively manage priorities after onboarding; - Availability to occasionally support system updates outside regular business hours; - Work from home; - Payment in dollars per working hour (30-hour week); - Starting salary between **6$ - 10$** per hour depending on your experience, with room for raises based on performance; - A workplace that values its people; - Professional development opportunities to grow your career; - Be part of a supportive team that values your input and achievements; - **Referral bonus:** If you refer a candidate, you will receive a **$50 bonus** once they’re hired by one of our clients; **Remember to upload your data in English, please. Including your resume.**