Virtual Assistant - Mental Health Practice

**Job Title: Virtual Assistant – Mental Health Practice** **Position Type: Part-Time** **Work Hours: 11:00AM - 3:00PM EST** **Work Days: Monday to Friday** **Salary: $5 – $6 per hour (depending on experience)** **Job Code: MH-JesKet** **Workplace: Remote** **Preferred Candidate Location: Philippines** **Scope of Work / Responsibilities** This role supports a **mental health practice** focused on **root-cause psychiatry and holistic care.** The VA will assist with a blend of **front desk, billing, patient communication, lead generation, and administrative tasks**. Ideal candidates will have a calm, warm voice, be experienced in **mental health settings**, and be confident with **insurance verification, scheduling, and payment collection**. **Core Responsibilities** - Phone & Patient Communication - Answer inbound calls and make outbound follow-ups - Assist with medication refill requests - Communicate with empathy and warmth, especially with sensitive patients - Speak with **clear, easy-to-understand English** (critical for older, Southern U.S. patients) **Scheduling & Administrative Tasks** - Set and confirm appointments - Conduct patient call follow-ups and manage the inbox - Manage **insurance eligibility verification** and documentation updates in Healthy (EHR) **Financial Coordination** - Collect **copays** and follow up on payments - Support **billing and coding** tasks (especially as insurance billing expands) - Maintain patient financial records and ensure account accuracy **Lead Generation & Community Outreach** - Engage with prospective clients on **Instagram DMs** - Set appointments through social media and outreach - Reactivate past/dormant patients - Reach out to other **local therapy offices** to explore **referral partnerships** ### Experience Requirements - Prior **mental health or psychiatric practice experience** strongly preferred - Experience using **Weave (VoIP)** and **Healthie (EHR)** strongly preferred - Experience with **insurance verification**, billing, and **copay collection** ### Required Skills & Qualities - Excellent, clear **English speaking skills** with a gentle tone - Confident in handling **phone-based patient conversations** - Familiarity with **mental health philosophy**: root-cause approach, functional medicine, nutrition’s role in care - Empathetic and professional communication skills - Social media savvy – especially **Instagram DM engagement** - Organized, detail-oriented, and self-motivated ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your cl…