Virtual Assistant - Customer Service

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in **customer service** to join our client's team and take their operations to the next level. In this role, you will be responsible for performing various tasks, including: - Respond to customer inquiries via phone, email, chat, and SMS; - Resolve customer concerns and provide solutions; - Escalate complex issues when necessary; - Maintain accurate customer records in CRM systems; - Follow up with customers as needed; - Assist with order tracking, account updates, and general support requests; - Coordinate appointments and scheduling activities when required; - Assist with dispatch-related tasks, including scheduling service appointments, communicating updates, and coordinating with field teams or vendors; - Ensure a positive customer experience throughout all interactions; - Fluent English (written and spoken); - Previous customer service experience; - Experience in remote customer support; - Experience with phone-based support; - Experience with ticketing systems; - Experience in dispatch, appointment scheduling, or service coordination; - Strong communication and problem-solving skills; - Ability to handle difficult conversations professionally; - Experience using CRM systems; - Strong attention to detail; - Work from home; - Payment in dollars per working hour (40-hour week); - Starting salary of **USD $1,200/month**, with an increase to **USD $1,500/month** after the first 90 days based on performance; - A workplace that values its people; - Professional development opportunities to grow your career; - Be part of a supportive team that values your input and achievements; - Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients.