VIP Services Administrator

## Description $750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process. Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members. There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment! Responsible for greeting all guests that enter the VIP Services Lounge while providing an exceptional level of guest service. Performs duties including club benefits, property reservations, and providing informational services. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** - Responsible for communicating with VIP players through telemarketing, in-person, and gaming floor contact - Utilizes email correspondence, mobile outreach, and mailings to educate guests about available services, promotional opportunities, and special events - Responsible for driving revenue growth through targeted tele-sales campaigns, leveraging persuasive communication skills to drive repeat business - Creates and maintains various program reports as needed or requested by Leadership - Responsible for the input of data from group tracking reports for various events, promotions, or direct mail analysis - Responsible for entering end-of-day comp entries for Executive Casino Hosts - Assist casino hosts with player development efforts and events - Assists with Marketing events and promotions, Executive Casino Hosts, and Player Development, as needed - Maintains a constant awareness of all casino services, promotions, events, property amenities & hours of operations - Identify un-hosted VIP guests on the casino floor and cultivate relationships. Ensures accuracy of gaming patron data when accessing and updating account information - Maintain a clean, well-stocked, and safe working environment - Supports dinner operations by monitoring and maintaining inventory, coordinating setup, serving of food, teardown, and cleaning duties - Adheres to regulatory, departmental, and company policies in an ethical and professional manner and encourages others to do the same - Provides personalized and prioritized resolution of service breakdowns for VIP guests - Other duties as assigned by department leadership **KNOWLEDGE, SKILLS, AND EXPERIENCE:** Required - High school diploma or GED. An additional 1+ years of hospitality experience may be substituted for the education requirement. - Must be 18 years of age. - Must be able to work both independently and as part of a team. - Excellent organization and communications skills both written and verbal - Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook. - Must have the ability to maintain an upbeat, positive attitude and enthusiasm. - Ability to problem solve in stressful situations. - Ability to work independently or as part of a team. - Effective interpersonal and communication skills to engage with all levels of internal and external guests, team members, and management. - Must be detail-oriented with excellent organizational skills and have the ability to multi-task. - A record of satisfactory performance and reliability in all prior and current employment. - Must be able to work a flexible schedule which may include various shifts, weekends, and holidays. Preferred - Prior call center experience - Previous casino experience - Familiarity and prior experience with casino management systems - Computer skills with Microsoft Office Products **PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:** - Physically mobile with reasonable accommodations - Must be able to bend, st…