Vice president (VP) Cloud

# Your mission **Cloud Operations Excellence** - Define, implement, and continuously improve Cloud Ops KPls for the whole Matrix42 product portfolio. - Ensure KPls are trending positively in alignment with business objectives (availability, performance, cost efficiency, cloud gross margin, customer satisfaction). - Drive operational automation, standardization, and adoption of best practices (SRE, DevSecOps). - Build and maintain platform-agnostic stack building blocks to enable flexible deployment models across hyperscalers, private clouds, and on-premises data centers. **Incident & Escalation Management** - Establish a proactive Cloud incident management framework to reduce customer-impacting issues. - Own escalation metrics and ensure downward trend. - Partner with Customer Success and Support teams to accelerate resolution and assure timely root - cause analysis. **Financial Performance & Profitability** - Own Cloud cost management and margin optimization for the Matrix42 Cloud. - Implement FinOps practices to optimize resource consumption, vendor contracts, and scaling models. - Drive Gross Margin improvement while ensuring high service quality. - Maintain a low operational cost base to enable competitive yet profitable pricing models across all deployment models. **Strategic Differentiation: Cloud Your Way** - Deliver flexible deployment models that support: - Public Cloud (multi-tenant Saas based on Microsoft Azure). - Private Cloud with country-specific data residency. - On-premises/ customer data center deployments. - Provide turn-key deployment options that do not compromise data residency or sovereignty. - Position the company as a trusted European Choice by prioritizing sovereignty, compliance, and customer control. - Ensure offerings are resilient, compliant, and trusted, protecting customer data and fully supporting regulatory frameworks (e.g., GDPR, EU Sovereign Cloud). **Leadership, DevOps & Observability** - Proven track record of applying DevOps principles and rolling them out across CloudOps and Engineering units to drive speed, reliability, and quality. - Establish and scale a proactive Observability framework and tool stack covering all layers: network, infrastructure, application, and end-user experience. - Ensure observability practices span across multi-cloud deployments (Azure, private cloud, data center), driving early detection and prevention of incidents. - Lead, mentor, and grow a high-performing CloudOps organization. - Champion a customer-first culture across Cloud delivery. **Key Metrics of Success**- CloudOps KPls for the Matrix42 Product Portfolio trends consistently downwards (incidents, MTTR) - and measurable efficiency through automation increases. - Escalations reduced. - M42 Enterprise Cloud Gross Margin improved. - Cloud Your Way adoption: measurable growth in customers choosing sovereign deployment options. - Compliance & trust: demonstrable adherence to European regulations, with high customer trust metrics. - Proactive observability established across all layers in a multi-cloud environment. - Operational cost levels enable pricing that is both attractive for customers and accretive to margins. # Your profile - 12+ years of experience in Cloud Operations and managing Saas Infrastructures in multi-cloud scenarios. - Proven track record in managing Saas cloud delivery at scale (preferably in Enterprise Service Management, ITSM, UEM etc). - Strong financial acumen in Cloud cost optimization & margin improvement. - Experience with CloudOps practices (SRE, FinOps, DevSecOps). - Demonstrated success in rolling out DevOps principles across multiple units including Engineering. - Proven experience in establishing observability frameworks across network, - infrastructure, and application layers in multi-cloud environments (Azure, private cloud, data center). - Deep understanding of platform-agnostic cloud stack design and deployment building blocks. - Strong knowledge of data residency, compl…