Vice President of Ground Operations

## Company Description CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland Health, and Texas Health Resources. CareFlite provides critical medical transport services by helicopter, fixed-wing aircraft, and ground ambulance, as well as non-medical transport services. We are committed to delivering exceptional patient care, advancing clinical excellence, and supporting the communities we serve through innovative and compassionate service. ## Job Description **Position Summary** CareFlite is seeking a strategic and experienced Ground Operations Executive Leader to oversee all aspects of ground transport operations across our service area. This role is responsible for leading large-scale emergency and non-emergency transport services, including ambulance operations, communications, fleet management, and logistical support. This leader will drive operational excellence, ensure regulatory compliance, and optimize performance across a complex, multi-site operation while maintaining a strong focus on patient care, safety, and customer satisfaction. **What We’re Looking For** - Proven executive leader with strong strategic thinking and operational expertise - Ability to lead large, complex teams across multiple locations - Strong financial acumen and data-driven decision-making skills - Excellent communication and relationship-building abilities - Commitment to safety, quality, and continuous improvement - Leader who fosters accountability, engagement, and professional development **Key Responsibilities** - Provide executive leadership for all ground operations, including emergency and non-emergency ambulance transport, wheelchair transport, communications, fleet readiness, and logistics - Develop and execute strategic plans to ensure safe, reliable, and patient-centered transportation services - Oversee operational performance, including deployment, staffing models, scheduling, and service-level metrics - Establish and monitor key performance indicators (KPIs) such as response times, productivity, utilization, and customer satisfaction - Lead the development and implementation of operational policies, procedures, and internal controls - Ensure compliance with all regulatory, licensing, privacy, and safety requirements - Provide leadership, coaching, and development for directors, managers, supervisors, and field personnel - Partner with HR on recruiting, retention, workforce planning, and employee engagement initiatives - Oversee dispatch and communications functions to ensure efficient call intake and resource coordination - Direct fleet readiness, maintenance strategy, and capital planning for vehicles and equipment - Collaborate with clinical, quality, finance, IT, and business development teams to align operational strategies - Build and maintain relationships with healthcare partners, government agencies, and community stakeholders - Lead budgeting, forecasting, and financial performance for ground operations - Identify opportunities to improve efficiency, control costs, and enhance service quality - Drive performance improvement initiatives using operational data, trends, and stakeholder feedback - Oversee operational readiness for high-demand events, system disruptions, and emergency situations - Review and address operational incidents, complaints, and escalations - Provide strategic recommendations to executive leadership and the Board of Directors **Work Schedule & Environment** - Full-time leadership role with flexibility to support a 24/7 operation - Availability required for operational oversight, emergencies, and critical incidents - Regular travel within the service area to operational sites - Combination of office, field, and stakeholder engagement environments **Physical & Environmental Requirements** - Ability to travel frequently between operational locations - Ability to perform both office-based and field-based respon…