Vice President, Infrastructure Services (Remote)

A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist℠, AssistRx’s flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand – accuracy, adherence and, most importantly, access and speed to therapy. The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment. This position oversees five teams focused on: - Production Infrastructure - Telephony - Commercial off-the-shelf (COTS) support - End-user technology and support - Project Management Office The role is both operational and transformational: - Lead the shift from reactive to proactive support - Drive metrics-driven service management - Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms - Modernize and scale telephony technologies - Adopt AI and automation technologies to improve resilience and efficiency A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives. **Leadership & Strategy** - Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation - Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence - Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations **Infrastructure & Service Operations** - Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability - Lead end-user technology services, including device lifecycle management and service desk operations - Lead incident, problem, and change management with a focus on root-cause resolution and operational stability **Transformation & Solution Design** - Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures - Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment - Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization - Establish service levels, KPIs, and operational reporting to improve performance and user experience **AI Enablement & Innovation** - Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting) - Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required **Qualifications** Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred 10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions Demonstrated success driving operational transformation, service maturity, and metrics-driven service management and continuous improvement Strong financial management, vendor oversight, and stakeholder management skills, with experience managing executive leadership, busines…