Veterinary Receptionist

**Veterinary Receptionist | $18–$22/hour** **Location:** Portsmouth, NH **Schedule:** Full-Time | Multiple shifts available **Compensation:** $18–$22/hour based on advanced knowledge and experience + $5/hour shift differential for hours worked between 11:00 PM–7:00 AM Looking for a Veterinary Receptionist opportunity where you can make a meaningful impact on pets and the people who love them? Join **Port City Veterinary Referral Hospital** in Portsmouth, NH, where you'll be the first point of contact for clients visiting our 24-hour emergency and specialty hospital. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we'd love to hear from you. **Compensation** - $18–$22/hour based on advanced knowledge and experience - $5/hour shift differential for all hours worked between 11:00 PM–7:00 AM **Full-Time Benefits** - Annual CE Allowance - Uniform Allowance - Paid Time Off + Sick Time - Holiday Pay = DOUBLE TIME! - Employee Pet Discount - Employee Referral Bonus - Medical, Dental & Vision Insurance - HSA/FSA Options - Life Insurance - Short & Long-Term Disability Insurance - 401(k) with employer match - Access to VetBloom for RACE-approved continuing education - Professional Development Assistance - Access to exclusive financial benefits to help save on student loans, mortgages, and personal loans - NVA Pet Resort Discount - Pet Insurance Discount - Employee Assistance Program **Schedule** Multiple full-time schedules are available: - 6:00 AM–4:00 PM, 4 days per week (includes one weekend day) - 4:00 PM–2:00 AM, 4 days per week (includes one weekend day) **Responsibilities** - Welcome clients and pets while providing an exceptional first impression. - Educate clients and referring veterinarians about our specialty and emergency services. - Schedule appointments for our multi-specialty hospital while ensuring a smooth client experience. - Answer incoming phone calls and assist clients with compassion and professionalism. - Manage reminder calls, follow-up communications, and email correspondence. - Maintain accurate client and patient records. - Collaborate with clinical teams to support specialty and urgent care services. - Deliver outstanding customer service while maintaining accuracy in a fast-paced environment. **Qualifications** - Previous customer service experience required; veterinary or medical reception experience is preferred. - Excellent verbal and written communication skills. - Strong organizational skills with exceptional attention to detail. - Ability to multitask and remain calm in a fast-paced environment. - Comfortable adapting to changing priorities and handling unexpected situations. - Positive, team-oriented attitude with a commitment to providing outstanding client service. - Fluent English speaking and reading skills required. **About the Hospital** At Port City Veterinary Referral Hospital, we're more than a 24-hour emergency and specialty hospital—we're a collaborative team committed to exceptional patient care, outstanding client service, and continued professional growth. Our state-of-the-art hospital features advanced technology, including digital radiology, CT, ultrasound, fluoroscopy, a linear accelerator, and comprehensive specialty and emergency services. Our teams work closely together to provide seamless, personalized care while creating an environment where every team member is respected, supported, and empowered to grow professionally. **Surrounding Areas** Port City Veterinary Referral Hospital is located in Portsmouth, New Hampshire, and serves pets and families throughout the Seacoast region and beyond, including: - Dover, NH & Exeter, NH - Hampton, NH & Rochester, NH - York, ME & Kittery, ME - Kennebunk, ME & Portland, ME - Manchester, NH & Southern Maine and Northern Massachusetts communities **Considering Relocating?** Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from anothe…