Veterinary Customer Service Representative

## Do you love animals *and* people? Are you the kind of person who can turn someone’s stressful day into a better one with a smile and a kind word? ***If so, we’d love to meet you!*** We’re looking for a friendly, energetic, and organized **Veterinary Customer Service Representative** to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families. ## 💛 About Us We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters. ## 🌟 What You’ll Do As a key member of our front desk team, you’ll: - Deliver outstanding client service in a fast-paced veterinary setting - Manage a high-volume phone system and schedule appointments efficiently - Check patients in and out while maintaining accurate medical records - Communicate clearly with clients regarding estimates, services, medications, and hospital policies - Coordinate with technicians and veterinarians to support smooth daily operations - Handle emotional or sensitive client situations with empathy and professionalism - Maintain a clean, organized, and welcoming front desk area You’ll play a vital role in shaping every client’s experience — and we truly value that. ## 🐾 We’re Looking For Someone Who: - Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred) - Communicates clearly, confidently, and kindly - Excels at multitasking and staying organized in a busy environment - Has experience with practice management software (preferred) - Remains calm and professional in emotional or high-pressure situations - Is reliable, detail-oriented, and team-focused - Has genuine compassion for pets and the people who love them ## 🎉 What You’ll Get: - Competitive pay based on veterinary CSR experience - Supportive leadership and a positive, respectful team culture - Opportunities for growth within the practice - Employee pet care discounts - Uniform allowance - A clinic that values experience, accountability, and collaboration - Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱 If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you. **Apply today and help us make tails wag every day! Questions? Contact our clinical staff recruiter at ashley@obrienvetgroup.com.**