Veterinary Client Services Rep AS6995

#### Campus OSU-Stillwater #### Contact Name & Email Nancy Allen, nancy.allen@okstate.edu #### Work Schedule Monday through Friday, 8:00am-5:00pm #### Appointment Length Regular Continuous/Until Further Notice #### Hiring Range $15.00 - $25.00 Hourly #### Priority Application Date While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration. #### Special Instructions to Applicants For full consideration, please include a resume, cover letter and contact information for three professional references. #### About this Position Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians. #### Required Qualifications - High School/GED (degree must be conferred on or before agreed upon start date) - High school/GED and 1 year of clerical/customer service experience. Post-secondary education may substitute for years of required experience. **Skills, Proficiencies, and/or Knowledge:** Must have excellent interpersonal and communication skills as well as organization skills, ability to handle/reconcile payments received for services and multi-line phone skills. Must have MS Office experience. #### Preferred Qualifications - High School/GED - Eight years’ experience in a medical or veterinary client service role. Four years’ experience in billing/cash handling. Completion of at least two on-campus or online customer service focused training courses. Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).