Veterinary Client Service Representative

**Are you passionate about pets, people, and delivering exceptional customer service?** 2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused **Customer Service Representative (CSR)/Veterinary Receptionist** to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood. As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital. If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you! ## Why Join 2nd Street Animal Hospital? 2nd Street Animal Hospital is an **AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital** providing exceptional care for dogs, cats, birds, exotic pets, and small mammals. Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day. As part of **Innovetive Petcare**, you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network. ### What You'll Do As a Veterinary Customer Service Representative, you will: - Create a welcoming, compassionate experience for every client and patient. - Answer multi-line phones, emails, and client inquiries professionally and efficiently. - Schedule wellness, sick, surgical, specialty, and referral appointments. - Check patients in and out while maintaining accurate electronic medical records. - Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations. - Process payments and maintain accurate financial documentation. - Coordinate communication between clients, veterinarians, specialists, and referring hospitals. - Recognize when medical questions require assistance from the veterinary team. - Maintain organized medical records and document all client interactions accurately. - Support daily hospital operations through administrative and front desk responsibilities. - Help create a positive, collaborative workplace culture centered on outstanding patient care and client service. ### What We're Looking For We're seeking someone who: - Has previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry. - Communicates with professionalism, empathy, and confidence. - Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries. - Is highly organized, dependable, and detail-oriented. - Thrives in a fast-paced environment while successfully multitasking. - Enjoys working both independently and collaboratively. - Has a genuine passion for animals and delivering exceptional client experiences. ## Preferred Qualifications - Veterinary receptionist or veterinary client service experience. - Experience working in an animal hospital, veterinary clinic, or healthcare setting. - Familiarity with veterinary practice management software such as ezyVet or similar systems. - Experience scheduling appointments and managing multi-line phone systems. - Basic knowledge of veterinary terminology. ### Benefits We believe in investing in our team members and supporting both personal and professional growth. Our benefits include: - Competitive compensation - Medical, dental, and vision insurance - Paid Time Off (PTO) - 401(k) with company match - Employee pet care discounts - Continuing education and professional development opportunities - Career advancement within Innovetive Petcare - Supportive, collaborative team culture **Career Growth & Professional Development** We're committed to helping you build…