Veterinary Client Service Representative, CASE

**Client Service Representative** **Colorado Animal Specialty & Emergency (CASE)** in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, **35,000 sq ft hospital** is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. **Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.** We are currently seeking a **Client Service Representative** to join our Client Services team! **General Overview:** In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team. **Location:** - Boulder, CO **Schedule:** - **Full Time** - 4 x 10-hour shifts or 5 x 8-hour shifts - **Weekends required** **Compensation:** - **$19 - $21** based on experience and skills assessment - **+ $$ weekend differentials** - **+ $$ overnight differentials (after 7pm)** **Duties & Responsibilities:** - Provide high quality customer service that meets or exceeds the expectations of our clients - Facilitate admission of patients - Support the doctors and support staff as needed - Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief - Collect deposits for appointments and procedures - Communicate patient progress/owner updates to clients in the lobby - Answer questions clients may have while in the lobby - Schedule future appointments/follow up as needed - Sign in visitors and vendors - Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion - Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc. - Maintain coffee and supplies for client use - Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital - Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion **Qualifications: Knowledge, Skills, and Abilities:** - Provide high quality customer service that meets or exceeds the expectations of our clients - Facilitate admission of patients - Support the doctors and support staff as needed - Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief - Collect deposits for appointments and procedures - Communicate patient progress/owner updates to clients in the lobby - Answer questions clients may have while in the lobby - Schedule future appointments/follow up as needed - Sign in visitors and vendors - Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion - Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc. - Maintain coffee and supplies for client use - Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital - Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion - Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! - Ability to work independently and with little or no supervision - Ability to multi-task and produce quality work while making effective decisions **Perks & Benefits:** - CE Allowance - Uniform Allowance - Paid Time Off - Employee Pet Discount - 401k - Medical/Dental/Vision - Disability Insurance - Life Insurance - HSA/FSA - Access to VetBloom for RACE-approved continuing education and training **Why Join Us?** - **Innovativ…