Veterinary Client Service Representative, AVES

**Veterinary Client Service Representative** Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for **Austin Veterinary Emergency & Specialty (AVES)!** We’re on the lookout for **Client Service Representatives** to join our growing team! **AVES** is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals. **About the Role:** As a **Client Service Representative**, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. **Responsibilities Include (but not limited to):** - **Educate and Support:** Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person. - **Appointment Coordination:** Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process. - **Communication Mastery:** Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged. - **Record Keeping:** Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail. - **Financial Transactions Oversight**: accurately and efficiently handle payment processing and reconciliation **Compensation:** - **$18- $22** hourly, based on experience **Schedule:** - **Full Time** - Exact Shifts: TBD - **Rotating Weekends required** **What We're Looking For:** - **Exceptional First Impressions:** Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ***ensuring our clients and referring veterinarians feel valued and supported.*** - **Adaptability and Multitasking:** In our fast-paced environment, versatility is key. If you thrive on multitasking and can ***navigate unexpected situations*** with ease, you're the problem solver we're looking for. - **Customer Service Excellence:** If you've excelled in customer service, you know the importance of ***building positive relationships***. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience. - **Flexibility and Adaptability:** Be a team player who ***thrives in a collaborative environment***, adapting to situations where protocols may not apply and handling unanticipated tasks with grace. **Who We're Looking For:** - **At least 2 years of customer service experience in a medical setting is required** - **Veterinary experience** is preferred. - A **solid employment history** with proven reliability. - The **ability to work independently** while being self-driven and eager to grow. - A **proactive mindset**, always looking for process improvements and opportunities for collaboration to streamline operations. - **Fluent English skills (speaking & reading)** are required for the role; fluency in multiple languages a plus **Why AVES?** **Austin Veterinary Emergency and Specialty Center (AVES)** has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including **Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center**, providing both medical and radiation oncology. **We’ve Moved!** **AVES** has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to gro…