Veterinary Assistant

**Veterinary Assistant or Licensed Technician** **Dogwood Trails Animal Hospital is hiring a full-time Veterinary Assistant or Licensed Technicia**n to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, with a passion for improving the lives of pets and their owners. **What to Expect** As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with: - Competitive wage - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off for full-time employees - 401(k) plan for full-time employees - Professional development opportunities - Great pet discounts **Salary** **:** $16.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications. **Schedule:** This is a full-time position. Shifts will be scheduled within our clinic's hours of operation: - Monday: 8:00 AM – 7:00 PM - Tuesday – Friday: 8:00 AM – 6:00 PM - Saturday: 8:00 AM – 4:00 PM **Key Responsibilities:** - **Client Communication:** Provide status updates for hospitalized patients, home care instructions, pre- and post-op instructions, and medication administration guidance. Address client medical questions with confidence and direct complex inquiries to veterinarians. - **Client Education & Support:** Educate clients on preventative medicine, wellness care by age, vaccine requirements, laboratory procedures, and support hospital financial policies by preparing estimates and discussing financial commitments. - **Customer Service:** Greet clients, escort them and their pets into exam rooms, ensure smooth transitions to the front desk, and promote the practice’s products, programs, and services. - **Animal Handling & Care:** Restrain animals safely and compassionately, assist veterinarians in medical, surgical, and dental procedures, prepare patients for surgery, administer anesthesia, monitor patients during surgery and recovery, and administer fluids. - **Facility & Equipment Maintenance:** Properly care for all surgical materials, maintain hospital equipment and inventory, and ensure the surgery room, ICU area, exam rooms, and treatment areas are prepared and maintained. - **Record Keeping:** Maintain accurate and detailed patient records using a paperless medical record system, ensuring all procedures, vaccinations, and notes are documented for proper billing. - **CSR Cross Training:** Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. - **Pharmacy Assistance:** Assist with dispensing medications as directed by the veterinarian, prepare prescription labels, and appropriately package medication. - **Safety & Technical Skills:** Follow DEA, OSHA, and hospital safety guidelines; administer SQ, IM, and IV injections; perform laboratory tests, radiographs, and electrocardiograms; place IV catheters; perform emergency treatments such as bleeding control and external cardiac massage. **Qualifications:** - 1+ years of Veterinary Technician experience. - Ability to handle animals safely and compassionately. - Knowledgeable about common disease states and able to alert veterinarians to changes in patient conditions. - Familiarity with DEA, OSHA, and hospital safety guidelines. **About Dogwood Trails Animal Hospital** Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-hour diagnostics, ultrasound, and digital full body and dental radiographs.