Vendor Success Manager

**Join the Team Modernizing Medicine** At **ModMed**, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: **we hired doctors and taught them how to code.** This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. **A Culture of Excellence** When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - **Consistently ranked as a Top Place to Work** - **2025 Globee Business Awards:** Gold Globee for “Technology Team of the Year” - **2025 Black Book Awards:** Ranked #1 EHR in 11 Specialties - **Florida Venture Forum:** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. **Ready to modernize medicine with us?** **Job Description Summary:** The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance. ## Role & Responsibilities: - Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting - Collaborate with internal teams through onboarding integration to create a strong foundation for partnership - Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required - Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports - Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth - Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful - Drive revenue by cross selling services - Introduce, demonstrate, and sell new products and services to the partner community - Be responsible for the retention of vendors and recognition of at-risk characteristics and red flags - Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities - Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales - Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings - Work with Business Development managers to provide support by way of collateral resources, training support, etc ## Skills & Requirements: - Bachelor's Degree required; Business, Technology, or related area preferred - Project Management experience preferred - 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role - 2+ years experience creating, building, and managing vendor relationships or related experience preferred - Experience with Modernizing Medicine Solutions or EHR/PM Preferred - Experience providing technical and configuration assistance - Proven innovative thinker who is able to bl…