Vendor & Resource Manager

Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare. We are seeking a strategic and highly organized Vendor and Resource Manager to optimize our external partnerships and internal talent allocation. In this dual-function role, you will be responsible for sourcing, negotiating with, and managing external vendors, while also partnering with Workforce Management, Call Operations and QA/QC leadership to ensure internal resources are efficiently forecasted, allocated, and utilized. The ideal candidate is a strong negotiator and analytical thinker who can balance capacity demands, control costs, and drive project success through effective workforce and supplier planning. Key Responsibilities: Vendor Management - Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards. - Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk. - Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs. - Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues. - Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations. - Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases. Resource Management - Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals. - Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority. - Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments. - Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus ex…