VEHICLE SALESPERSON

**Job Description** **Job Title:** Sales Consultant **Department:** Sales **Reports to:** Sales Manager **FLSA Status:** Non-exempt **Prepared by:** Human Resources **SUMMARY** Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards. **ESSENTIAL DUTIES** Essential duties include the following. Other duties may be assigned. - Satisfies the transportation needs of vehicles purchasers. - Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. - Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. - Explains fully product performance, application, and benefits to prospects. - Offers test-drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. - Performs trade walk-around with every customer that has a trade-in vehicle. - Utilizes dealership sales control and follow-up system. - Exhibits high level of commitment to customer satisfaction. - Knows and understands the federal, state, and local laws, which govern retail automobile sales. - Establishes personal income goals that are consistent with dealership standards or productivity and devises a strategy to meet those goals. - Attends product and sales training courses as requested by sales manager. - Keeps abreast of new products, features, accessories, etc., and their benefits to customers. - Knows and understands equity and values and can explain depreciation to the customer. - Ensures that the sales manager has an opportunity to meet each customer. - Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). - Writes complete sales orders and processes paperwork in accordance with established dealership policies. - Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features and warranties. - Introduces customers to Service personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department. - Schedules first service appointment. - Follows up on all post delivery items, tags/title work, “we owes”, and special requests to be sure that all customer expectations are met. - Maintains an owner follow-up system and prospect development system that encourages repeat and referral business and contributes to customer satisfaction. - Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. - Attends sales meetings. - Completes required all manufacturer’s training in a timely manner. - Maintains professional appearance. **SUPERVISORY RESPONSIBILITIES** This job has no supervisory responsibilities. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and/or EXPERIENCE** High school diploma or general education degree (GED); and one year automotive sales related experience and/or training. **LANGUAGE SKILLS** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one small group situations to customers, clients, and other employees of the organization. **MATHEMATICAL SKILLS** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals. Ability to compute rate, ratio, and percent. **REASONING ABILITY** Ability to solve practical problems and deal with a variety of concrete variables in situations wh…