Valet Parking Lead

**Location: White Plains, NYPosition: Valet Parking LeadHourly Pay: $17Schedule/Shift: Varying** At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Lead is responsible for responding quickly to customer’s request and providing caring interactions with all guests, as well as providing leadership to other Valet Staff and overall support to the Operations Manager. The Valet Lead works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met and adhered to state and local laws. ### Key Responsibilities - Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices - Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location - Lead and support valet attendants during assigned shifts to ensure smooth and safe operations - Assist with training and onboarding of new valet team members - Monitor team performance and provide real‑time direction, coaching, and support - Support Operations Manager by assisting with Operations tasks - Step in to address concerns raised by other Valet staff or guests when Supervisor or Operations Manager is away. - Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems - Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed - Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items - Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required - Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution - Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary - Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead - Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times ### Skills, Knowledge and Expertise - Excellent customer service and communication skills - Ability to communicate with guests - Ability to learn quickly and use sound decision making to thrive in fast-paced environments - Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot - Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift **REQUIREMENTS:** - Must be at least 18 years of age - Valid driver’s license with good driving records. - Previous valet experience. - Ability to operate manual transmission vehicles (stick shift) required. - Must successfully pass a background check, in accordance with company policy and applicable laws - Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. **PHYSICAL DEMANDS:** - Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot - Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift - Occasionally lift and carry customer luggage or personal items, up to 50 lbs **WORKING CONDITIONS:** - Work is performed in parking facilities including garages, lots, booths, and outdoor areas. - Exposure to varying weather conditions such as heat, cold, rain, wind, and…