UX Product Manager

About Rev.io Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years’ in business serving our clients. While we are very experienced in what we do, we are still growing rapidly and we are looking for exceptional people who are excited to join us on a career-defining journey. In all of our daily work, each of us are guided by our mission, vision and “ACT TOP” values. Our Mission: To help clients grow revenue efficiently. Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. Our ACT TOP Values: - Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. - Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. - Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. - Transparent Leadership: Communicating openly, regardless of title or situation. - Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. - Passion For Innovation: Enthusiastically finding new solutions to improve efficiency. In a recent national survey, 89% of our employees agreed that Rev.io is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment! About The Role: Rev.io is seeking a UX Product Manager to drive the user experience strategy across our platform while partnering closely with Product Owners, Engineering, and Enterprise Platform teams. This role combines product thinking, UX leadership, and customer advocacy to ensure our applications are intuitive, efficient, and scalable. You'll be responsible for understanding how customers interact with our products throughout the quote-to-cash lifecycle, identifying opportunities to improve workflows, and translating user insights into meaningful product improvements. Success in this role requires balancing business objectives, technical constraints, and user needs to create experiences that drive customer satisfaction and adoption. This position is ideal for someone who enjoys engaging directly with customers, influencing product direction, and leveraging modern AI-powered design tools to accelerate innovation. ***What You'll Do*** User Experience Leadership - Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle. - Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction. - Advocate for user-centered design principles across all stages of product development. Product Discovery & Customer Research - Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points. - Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement. - Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field. Product & Design Collaboration - Partner with Product Owners to align product functionality with user expectations and business objectives. - Create wireframes, prototypes, user flows, and experience recommendations that guide…