USA - Customer Service Representative (Liner)

You Belong Here…Wherever in the World you find yourself. We celebrate our wins as one team of many great people! With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 250+ offices to help our partners *connect to a smoother, smarter ocean*. We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: *Global Perspective* – we connect the world and see the bigger picture. *The Power of People* *–* we rely on the strength of local agent knowledge and relationships. *Progress* – we adopt new thinking and push for positive change in our industry. We know what matters. We never stand still. We always reach for more. #WeAreInchcape Business Need / Purpose of Role: The Customer Service Representative under the Customer Service Supervisor is responsible for ensuring smooth coordination of shipments and documentation, resolving issues promptly, and delivering exceptional service to maintain customer satisfaction. Key Accountabilities: *Imports:* - Manifests, Stowage Plans, Hatch List, Container Plans, and all necessary documents to be distributed by agent to Stevedore, Terminal, USCBP, USDA, Surveyors, Fumigators, etc. (Depending on Line / Commodity) - Timely dispatch of Arrival Notices - Prepare wharfage statements (depending on Line, etc.) - Collect and reconcile wharfage payments on behalf of principal when applicable. - Prepare In-house Lineups to work the ship i.e., agent receipt of Original Bills, Ocean Freight monies, wharfage monies (if required), post Gov. Holds / Hold Removals, post Customs Release, Cargo Release to Terminal - Update Brokers on Vessel Arrivals, Sailings, Free-time, Status, receipt of OBLs, Customs clearances, Ocean Freight monies. Anything Pending, Brokers to follow up with the Importers - Post 'Vessel Arrival' (ALLFAST time) in Customs AMS system, this is mandatory by USCBP -responsibility of AMS provider - Follow any Government Holds - until Hold Removed (i.e., Customs Exams, MRPM, - USDA Inspections / Exams for various weed seed, pests, etc. possibly found on cargo or dunnage) - Liaise with principals and work closely with cargo receivers on matters pertaining to customs clearance, collect ocean freight payments to assure all conditions met to release cargo to the Terminal. - Follow up Any Bills without Entry in AMS / within '15 days' from vessel arrival in order to avoid G.O. - Troubleshoot any discrepancies - Comply with principal procedures, instructions, and policies - Arrange / Follow any equipment digital downloads (depending on Line) - Follow any Cargo Claims / Joint Survey Requests - ensure same passed to Line and/or handle the set up with cargo interests concerned (depending on Line requirements) - Ensure current Trucker Interchange Agreements signed & on file, obtain Current Active Insurance Certs from Truckers, Keep Trucker log updated (depending on Line) - Container - pull daily gate activity from Terminal systems and update equipment moves in lines system (task performed depending on Line / Commodity) - Empty Container reports pulled; quantities report back to Line; planning for load back onto vessel - Equipment Inventories maintained - AMS Manifest (EDI or manual) Processing with USCBP - BAPLIE (stow position) (EDI or manual) filing with USCBP - Vessel Registration with AMS Sea Lloyds *Exports:* - Prepare outbound manifest for any 'empties' loaded - File complete SED's with USCBP 4 days after vessel clearance - Update Carriers system with Load Empty move *Cargoes:* - Perishable, Steel, Lumber, Plywood, Vehicles, Project Cargo, Wood Pulp, various additional breakbulk and some containerized. Knowledge, Skills, and Abilities - Foundational knowledge of Port Operations and Port Agency services. - Foundational knowledge of Documentation and Sales. - Foundational knowledge of…