US Relationship Manager - Special Account Management (SAMU)

Application Deadline:07/30/2026 Address: 320 S Canal Street Job Family Group: Customer Shared Services Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank’s loss exposure and manage risks. Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio. - Works with stakeholders to ensure effectiveness of risk management controls, analysis and monitoring on a transactional and portfolio basis. - Provides credit coaching, training and support to direct team and other stakeholders as required. - Provides strategic input into business decisions as a trusted advisor. - Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. - Acts as a subject matter expert on relevant regulations and policies. - May network with industry contacts to gain competitive insights and best practices. - Influences and negotiates to achieve business objectives. - Identifies emerging issues and trends to inform decision-making. - Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. - Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. - Conducts independent analysis and assessment to resolve strategic issues. - Acts as the prime subject matter expert for internal/external stakeholders. - Ensures alignment between stakeholders. - Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting. - Defines business requirements for analytics & reporting to ensure data insights inform business decision making. - Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. - Leads the development of the communication strategy focusing on positively influencing or changing behaviour. - Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. - Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. - Supports credit due diligence activities for bank acquisitions or integration. - Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank’s security position. - Documents decisions on credit transactions with rationale that can be understood and explained to customers. - Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions. - Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies. - Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank. - Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions. - Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. - Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community. - Gathers and formats data into regular and ad-hoc reports,…