US-Patient Access Assoc I

**R1** is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. **Location: Ascension Dell Seton Medical Center, Austin, TX.** **Shift: Overnight and Weekend in the Emergency Department.** Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. **What You’ll Do:** · Provide **exceptional customer service** and assist patients and families with the check-in process, working across **multiple computer systems** to register patients efficiently · Answer phones and gather **accurate** patient information **quickly** in a **fast-paced environment** · Support **timely access to care** by minimizing delays in registration and answering questions with confidence, clarity, and compassion · **Build trust** with patients during moments when they may be ill, anxious, confused, or overwhelmed · **Navigate diverse** insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable · **Collaborate** with nurses, physicians, and care teams to ensure smooth patient flow No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. **What We’re Looking For:** - Exceptional **customer service experience, communication, and interpersonal skills** - Strong composure and professionalism in a **fast-paced environment** - Ability to **multitask and prioritize quickly with** high attention to detail - Comfortable with shifting priorities based on patient needs - Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) - High School Diploma or GED - Ability to pass a background check, drug test, and meet vaccination requirements **What You’ll Gain:** · Experience in **healthcare administration & patient access** · Exposure to **revenue cycle, insurance processes, and hospital operations** · Opportunity for growth within R1 · A team environment focused on **innovation, collaboration, and patient experience** · Meaningful work supporting patients during urgent and emotional moments **Why You’ll Love This Job:** **Make a Real Difference** **:** Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. **Learn Healthcare from the Ground Up**: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. **Fast-Paced, Never Boring** **:** You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. **Supportive Team Environment** **:** We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. For this US-based position, the base pay range is…