Universal Teller - Corporate

## Description **Universal Teller** **DEPARTMENT:** Retail Banking **** **REPORTS TO:** Banking Center Manager **** **SUPERVISES:** N/A **FLSA:** Non-Exempt **STATUS:** Full-Time **OFFICER: N**/A **LOCATION:** **Evansville or Northern Region**; Incumbent may be assigned and re-located to a branch within the region as staffing and business initiatives dictate. | **Work Schedule:** **Monday thru Friday: Schedule Varies between: 8:00 am – 5:15 pm. Rotation of Saturday Hours of 8:30 a.m. -12:30p.m. are a requirement**. Overtime may be required if business and staffing needs dictate. | | --- | *First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.* *Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k* *, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.* *Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.* **Diversity and Inclusion** First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. **POSITION SUMMARY:** The Universal Teller is responsible for performing all teller, lead teller, and platform functions within the banking center. This role provides exceptional customer service by processing transactions accurately, supporting operational excellence, training and assisting staff, and opening new accounts. The Universal Teller builds customer relationships by identifying financial needs, recommending appropriate products and services, and ensuring a seamless customer experience across all service areas. The position requires strong knowledge of deposit products, compliance regulations, and branch operations. Will perform all related BSA functions. **EDUCATION & EXPERIENCE:** • High school diploma or equivalent • Prior Customer Service experience • 1-3 years of Teller/Cash handling experience preferred • Knowledge of Bank Deposit Products and Services preferred • Strong mathematical, communication, and computer skills **MAJOR DUTIES AND RESPONSIBILITIES:** · Accurately process customer transactions including deposits, withdrawals, payments, and check cashing · Verify customer identity and ensure proper endorsements and documentation · Maintain and balance cash drawer daily; research and resolve discrepancies · Examine transactions for fraud risk and proper funds availability · Comply with all regulatory requirements including BSA, Reg CC, and privacy policies · Maintain operational accuracy and efficiency in all teller processes · Demonstrate operational excellence and serve as a point of support for teller staff · Assist with training, coaching, and onboarding of new tellers · Support vault operations, cash ordering, and branch cash limits · Ensure compliance with dual control procedures and branch security protocols · Monitor daily operations to ensure completeness, accuracy, and adherence to SOPs · Assist with resolving complex transactions or customer issues · Promote teamwork and provide guidance to ensure consistent service delivery · Open and maintain consumer deposit accounts in accordance with bank procedures · Collect and…