Universal Banker I

Merchants Bank, Rochester, is seeking a full-time (40 hours/week) Universal Banker I. As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with various banking and financial transactions, account inquiries, opening new deposit account relationships, consumer lending, and making product recommendations in an efficient and friendly manner. Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize. Banking experience is a plus. Working hours for this position will vary to cover branch hours, including a Saturday morning rotation. This position will work at the Rochester-Green Meadows office, however will provide back-up to Rochester-Northwest and other nearby branches. Please click on Apply Now or apply in person at Merchants Bank, Rochester (1600 Greenview Dr SW or 3586 55th St NW). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention. Responsibilities and Skill requirements for each Universal Banker level: Level I: Open & maintenance basic checking and savings deposit accounts Process banking transactions in the Teller area Open, close and maintain safe deposit boxes Serve as a Vault Attendant if needed in the Branch If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department Experience required: Relevant customer service experience; banking experience a plus Education required: High school diploma or equivalent Responsibilities of all Universal Banker levels Exceptional Customer Service: Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not). Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions. Provide high-quality consultative conversations to uncover needs and opportunities. Resolve customer issues and concerns promptly and effectively; escalate when needed. Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with. Stay calm, professional and focused under pressure. Relationship Building: Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs. Foster long-term customer loyalty through ongoing relationship management and exceptional service. Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas. Sales and Business Development: Meet or exceed individual sales targets for banking products (such as deposit accounts, loans and credit cards). Conduct outbound sales activities (such as prospecting, lead generation, and follow-up on sales opportunities) as directed by supervisor. Collaborate with other team members to…