Universal Banker - FT/Branch: Legacy

Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas. As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus. ***\*\*REQUIRED WORK SCHEDULE: Monday - Friday from 8:30am - 5:30pm, and every other Saturday morning\*\**** **JOB SUMMARY** This position is responsible for understanding a customer’s unique needs to provide product and service recommendations that enhance their financial well-being and foster long-term relationships. In addition, this role includes opening and maintaining customer accounts, providing transaction support, and ensuring document accuracy while adhering to regulatory and compliance policies. **ESSENTIAL FUNCTIONS** **Customer Service and Account Management (35%)** - Opens, closes and maintains customer deposit and loan accounts accurately. Provides and summarizes applicable disclosures. - Adheres to Customer Identification Program (CIP) during account opening, maintenance of existing accounts, and loan application. - Documents customer’s financial needs allowing for complete picture of customer’s portfolio. - References and updates existing customer portfolio as needed. - Educates customers regarding lending options, accurately completes loan application, gathers additional documentation when needed while continually communicating with customers throughout the process. - Schedules and accurately completes loan closing utilizing the appropriate checklist. - Educates customers on benefits of online banking suite and assists with enrollment. Troubleshoots log in and navigation issues within the platform. - Responds to customer requests and resolves inquiries in a timely and professional manner in-person, over the telephone and email. - Adheres to the bank’s customer verification policies and procedures. - Maintains customer confidentiality and follows Information Security requirements. - Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate. - Maintains a working knowledge and understanding of fraud notifications and activity. - Maintains expertise by keeping current with updates to policies and procedures. - Identifies red flags to help detect potentially fraudulent activities. - Notarizes customer documents following bank and state requirements. **Customer Transactions (30%)** - Accurately processes transactions to include but not limited to demand deposit accounts, savings accounts, check cashing, cashier’s check, credit card payments, and loan payments as branch traffic and schedule demands. - Utilizes resources and tools to navigate client account portfolio(s) within the Bank software. - Understands debits and credits as related to transaction balancing. - Maintains required cash drawer limits and adheres to drawer security procedures. - Balances cash drawer according to procedures and maintains assigned balancing ratio, provides balancing assistance to CSRs, and reports all offages to Branch Management. - Adheres to branch security procedures and regulations. - Reviews all customer accounts for pop-up warnings. - Identifies potential fraud and suspicious activity and follows processes and procedures to prevent both customer and bank loss. - Assists branch and fellow team members and shares responsibility for daily tasks. -…