Unit Secretary

This position is primarily responsible for performing reception and clerical duties for a specific patient care unit and for functioning as the focal communication source for the nursing station. **Required:** -BLS **Preferred:** -High School Diploma or Equivalent -Knowledge of computer skills. -Vocational training as a unit secretary, knowledge of medical terminology and hospital experience. | Employee Exceptions Address patients, visitors, families, and co-workers in a pleasant and respectful manner; display courtesy at all times. Responds quickly & appropriately to inquiries and requests. Assist co-workers without being asked. Maintain confidentiality of all patient-hospital or physician related information. Refrain from gossip and speak in low tones in all appropriate areas. Demonstrate a pleasing disposition and sensitivity to visitors, families, and co-worker needs. Below the accepted standard for unscheduled absences. Assume the responsibilities form maintaining health interpersonal relationships with all those working or being cared for in the hospital Demonstrate a commitment to providing the highest and most reliable quality service available on a daily basis. Strive for positive change in work area. Cooperates with team members in a constructive and supportive manner. Demonstrates ethical conduct and practices. Uses work time productively; limits personal phone calls, written communication, visitors, etc. to break and meal times Routinely maintains a safe & clean work area. Demonstrates flexibility in working hours, shift schedules, and assignments in order to meet staffing requirements Follows established procedure for schedule changes, special time and vacation requests, and return to work slips Organizes workload and assists as needed | 0 % | | --- | --- | | Duties and Responsibilities Reception Duties Notifies appropriate unit personnel of an admission, transfer or post-op patient. Greets all persons coming to nursing station, answer inquires, directs and assists, takes messages, assists with flowers, gifts and mail. Directs patient/visitor complaint/concerns to appropriate persons Maintains confidentiality and release of information only to authorized persons Explains and interprets policies and procedure when appropriate. Facilitates flow of communication in a courteous, pleasant manner. Cooperates with other personnel. Receives/delivers phone messages. Communicates patient information to patient's nurse in a timely manner. Consults/keeps Clinical Quality Coordinator and/or charge nurse informed of activities, needs, and/or problems of unit. Informs oncoming unit secretary of problems/tasks via written or verbal report. | 0 % | | --- | --- | | Clerical Organizes and maintains patient records Assembles and prepares appropriate chart forms, Monitors and maintains inventory cost effectively and in a manner that is readily available for staff usage Transcribes all physician orders in systemic fashion. Enters orders and messages into computer hospital information system Documents order numbers from Affinity to physician's order sheet; signs off all orders Coordinates patient transfer orders with ancillary services receiving unit and assures that all patient records, forms, and name stickers accompany patient to receiving unit. At the beginning and end of shift reviews charts for any missed orders. Enters pertinent information as required. Prepares requisition for consultation and documents as required. Enters into Affinity orders for specimen collection Generates specimen collection for specimens to be collected Sends specimens to laboratory | 0 % | | --- | --- | | Personal Accountability Transports/runs errands for unit. Participates in quality improvement, safety, and infection control issues. Participates in orientation of new personnel. Complies with schedules; is punctual. Participates on committees and taskforces. Attends all staff meetings and/or reads all staff meeting minutes. Maintains a professional sta…