Unit Manager, Speciality Account Handling

Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. We are looking for a dynamic operational leader to guide a high-performing team of specialists handling our most complex, regulated, and critical workflows. In this role, you will bridge the gap between regulatory precision and people leadership, driving execution across dispute resolution, compliance, and specialized account handling. Your primary goal will be to empower your team, meet critical client service-level commitments, and champion continuous process improvements that elevate our operational excellence.