Unit Clerical Assistant - Pulmonary

We’re searching for a Unit Clerical Assistant, someone who works well in a fast-paced setting. In this position you will perform receptionist and clerical responsibilities for the assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information. Think you’ve got what it takes? We’re searching for a Unit Clerical Assistant, someone who works well in a fast-paced setting. In this position you will perform receptionist and clerical responsibilities for the assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information. Think you’ve got what it takes? **Schedule: Full-time (40 hours/week), Monday–Friday. The selected candidate will alternate schedules with the current Unit Clerical Assistant.** **One week:** Monday (6:45am-11:15pm) Wednesday (6:45am-3:15pm) Thursday (6:45am-11:15pm) **Next week:** Tuesday (6:45am-11:15pm) Wednesday (2:45pm-11:15pm) Friday (6:45am-11:15pm) **Job Duties & Responsibilities** Demonstrates effective communication/customer service. Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members. Positively interacts with other members of the health care team to meet the patient and family's needs. Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need. Greets all visitors courteously with respect to social, cultural, and ethnic needs. Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate). Works with the housekeeper/USA and assigned volunteers, to maintain visitors’ areas on a continuous basis, as measured by direct observation. Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area. Reports quickly to appropriate supervisor or security of any problems. Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times. Performs clerical duties. Coordinates area communication system/procedures. Greets all persons entering and exiting the unit and provides identification stickers to visitors. Participates in Quality Improvement Program. *As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.* **Skills & Requirements** Required H.S. Diploma or equivalent 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office ### About the Company Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Child…