Triage Engineer, Internet Technologies

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Airdrop, FaceTime, Phone, SharePlay, Messages, Mail, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and detail-oriented engineer to help deliver the next quality release of these products on Apple’s platforms. ## Description The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports, handle a large influx of reports, reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of Apple’s communication applications and browser exceptional. In this role, you will help us screen incoming bugs, run a large queue in a timely manner, reduce them to practical steps, and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this role. In addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster. ## Responsibilities Triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues Design, develop and automate triaging of incoming bugs Drive quality and champion bug fixes by working closely with the development team and participating in root cause analysis. ## Minimum qualifications B.S or M.S in Computer Science, or equivalent experience Ability to utilize triaging, troubleshooting and debugging techniques Excellent written and verbal communication Experience working with Git or other source control systems Excellent programming skills in Python, Javascript or other languages Expertise in using Gen-AI day to day ## Preferred qualifications Experience in Swift or Objective-C or C/C++ Experience in building and deploying tools Understanding of ML/AI concepts and data analytics