Treasury Assistant I

**TREASURY ASSISTANT I** **Finance Department** **** Are you a detail-oriented professional with a passion for public service and a strong background in customer service and cash handling? The City of Portage is seeking a motivated Treasury Assistant I to join our Treasury team. This is your opportunity to make a meaningful impact in a fast-paced, customer-focused environment. **What You'll Do:** - Provide exceptional customer service by assisting residents at the Treasury counter and by phone, answering inquiries related to tax, utility billing, and special assessments. - Maintain a high level of confidentiality and professionalism in all interactions and transactions. - Process and post payments for property taxes, utility bills, special assessments, and other invoices received at the counter, by mail, or drop box. - Accurately count, verify, and reconcile daily receipts, including cash, checks, and credit card transactions; research and resolve discrepancies. - Set up and maintain water/sewer accounts: process new accounts, terminations, transfers, and final billings; verify and input customer data in the BS&A system. - Maintain and organize customer records, including senior discount applications, third-party notifications, and reinstatements. - Manage and assist customers with electronic payments from our third-party payment vendor and banking partners, ensuring data is tracked and reconciled on supporting spreadsheets. - Prepare and submit refund request forms for overpayments on taxes, utilities, and assessments. - Process monthly delinquent and shut-off notices, verifying data before issuance. - Research and process returned mail; update addresses and resend documents; collaborate with the Assessor’s Office to ensure correct billing information. - Respond to voicemail and Treasury phone messages daily, directing calls to appropriate departments when needed. - Support seasonal functions, including dog license sales, balancing sales records for reporting to the County (Dec–Feb). - Perform administrative tasks: order supplies, maintain filing systems, and assist with Treasury-related reporting using MS Office and BS&A. **** **What We're Looking For:** - High School Diploma or General Education Degree (GED) required. - Minimum 2 years of related experience, preferably in a cash-handling or customer service environment. - Coursework in accounting, bookkeeping, or related areas is highly desirable. - Associate’s degree in a related field is preferred. - Strong organizational skills, attention to detail, and the ability to multi-task in a busy office. - Experience with BS&A software and Microsoft Office Suite is a plus. **Why Join Us?** - Be part of a collaborative, mission-driven team that serves the residents of Portage. - Grow your career with opportunities for advancement and professional development. - Enjoy a healthy work-life balance with half-day Fridays! - Work hours: Monday - Thursday, 7:30 AM -5:30 PM and Friday, 8 AM -noon. - Hourly Rate: $15.99 - $19.99/hour, depending on experience, with excellent benefits, including health, dental, vision, and retirement. **** **Help us make a difference in the community. Apply today and bring your skills to a team that values professionalism, service, and integrity.** **Here is How to Join Us:** - Apply online at http://www.portagemi.gov/200/Employment or in person at Portage City Hall/Human Resources. 7900 S. Westnedge Avenue, Portage, MI 49002. - Questions? Contact Human Resources at (269) 329-4533 or text (269) 998-1385. **Equal Employment Opportunity** It is the policy of the city to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital status, height, weight, disability, sexual orientation or gender identity; Positive action shall be taken to ensure the fulfillment of this policy.