Traveling New Patient Coordinator

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with new patient consultations. * * * ### **Position Overview:** As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations. * * * ### **Key Responsibilities:** - Conduct new patient consultations including: - Office tours - Treatment and financial overview - Taking initial records (photos, X-rays, etc.) - Scheduling bonding and recall appointments - Sending patient and doctor correspondence - Prepare and present bonding contracts: - Set up contracts prior to bonding appointments - Review financial agreements and collect payments - Post payments, submit insurance claims, and set up auto-drafts - Maintain and manage patient reports and appointment confirmations - Schedule ongoing maintenance and follow-up appointments - Monitor and respond to office emails - Support other administrative and clinical tasks as needed * * * ### **What We're Looking For:** - A positive, energetic team player with exceptional customer service skills - Strong organizational, planning, and communication abilities - Ability to thrive in a fast-paced, multi-location environment - Professional appearance and demeanor - Proficiency with dental software and general computer applications * * * ### **Qualifications:** - High School Diploma or GED (required) - 1–2 years of dental experience (required) - Orthodontic experience (preferred) - NC X-Ray Certification (required) - Ability to lift up to 15–20 lbs - Reliable transportation and willingness to travel between Dunn and Durham * * * ### **Why Lane & Associates?** - Competitive Pay! - Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more! - 401(k) with Employer contribution – available after just 90 days! - Quarterly Performance Bonuses! - Off at 2PM on Fridays! - Uniform Allowance! - Paid Time Off + Paid Holidays! - Fun Company Events & Marketing Campaigns Throughout the Year! - Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes! - Birthday & Work Anniversary Surprises from Ownership! - Employee Assistance Program! - and so much more!