Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

### About the Role Prestige Travel Agency by Mich is seeking a **Luxury Travel Consultant – Customer Experience** to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. ### Key Responsibilities - Respond promptly and professionally to client inquiries via phone, email, and messaging platforms - Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests - Provide accurate and timely information regarding destinations, travel requirements, and agency policies - Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction - Proactively follow up with clients before and after travel to ensure a positive experience - Address client concerns or issues with empathy, professionalism, and solution-oriented thinking - Maintain clear documentation and update booking systems as required ### Qualifications & Skills - Excellent verbal and written communication skills - Strong customer service background (travel, hospitality, or service-related experience preferred) - Highly organized with strong attention to detail - Comfortable using technology and learning new booking platforms and systems - Reliable, proactive, and able to manage multiple client requests efficiently - Genuine interest in travel and helping clients plan memorable experiences ### What We Offer - 100% remote work environment - Flexible scheduling options - Opportunities for professional grow within the agency - Access to travel perks and industry-related discounts - Supportive team culture with ongoing training and development ### Equal Opportunity Statement Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.